Deliveroo’s Halal Blunder: A Mislabelled Mishap
TL;DR: A food stall called KClove Korean Cuisine mistakenly claimed it was halal on Deliveroo. A frustrated customer, Tiara Nadrina, demanded a refund and an apology. Deliveroo acted, pulled the tag, and gave back the money. The stall said it wasn’t certified and had no idea why it was listed like that.
The Incident
Tiara, a hungry NTU student, ordered from KClove Korean Cuisine after seeing the “halal” badge on Deliveroo. She’d already dined there twice, so she didn’t question it. A week later, she Googled the stall’s name on the Islamic Religious Council of Singapore (MUIS) website and found the slam‑down: no halal certification.
“I was floored,” Tiara cried on the Facebook group Complaint Singapore on June 1. “I was fed up! I ordered twice thinking it was legit, then it turns out it’s not. That’s a total ripoff!”
Deliveroo’s Response
- They slapped the “halal” tag off KClove’s listing.
- They issued a total refund of $45.40.
- Deliveroo promised to re‑examine how they vet restaurants for halal compliance.
“We’re taking this case seriously and will pause the halal tag until we clear up the confusion,” Deliveroo said. They were quick to keep customer trust high.
KClove’s Clarification
The stall took to Facebook to say: “We were never told to list ourselves as halal. Deliveroo’s rep was trying to set us up, but we didn’t submit a halal cert.” They added that their Foodpanda and GrabFood profiles have no “halal” label.
“We’re transparent: we’re not halal‑certified. Most customers check with us via FB first.”
Customer Reactions
Half the online crowd sided with Tiara – “she was totally rightful to be angry.” Others said, “maybe steer that vent away from the support team and focus on the stall.” Tiara took the feedback back in stride. She apologized for her outburst: “We were tired and hungry, the shop was closed – I deserved to speak better.”
Bottom Line
Deliveroo backed off the grey area, refunded the money, and said they’ll tighten their vetting. KClove clarified it’s not halal‑certified, and they’re on the lookout for any future mislabeling. For customers, the takeaway? Double‑check your halal status if it matters—because mistakes happen, but they can be fixed with a quick chat and a refund.
KClove: The Unlikely Halal Hero of Korean Cuisine
Think KClove is all about that fiery, savory crunch? Think again! Before the whole world went into lockdown, this kitchen was already rocking a halal certification – no mystery meats, just good‑old comfort food that didn’t skip a beat.
- Pre‑pandemic, every menu item met strict halal standards.
- No surprises in the kitchen – everything was already vetted.
- A special treat: you can enjoy Korean delights while staying true to your values.
Halal Delivery Dilemma: Tiara & Deliveroo in the Spotlight
Why the buzz?
AsiaOne reached out to Tiara and Deliveroo to get the full scoop on why these popular halal food delivery platforms are feeling a bit hot under the collar lately.
What’s the fuss about?
- Mystery of Backup Supply: Customers have been reporting missing items and delayed deliveries during peak times.
- Halal Compliance Concerns: Quality checks seem to have slipped, sparking questions about how rigorously the halal standards are being upheld.
- Mobile App Hiccups: App users complain about glitchy menus and confusing order processes.
International Reaction
Since the news broke, netizens have moved from mild irritation to full-on outrage. One viral comment even called it “So insincere and insensitive,” referencing a controversy where a high‑end hotel’s halal buffet abruptly closed before the iftar break.
How the story has unfolded so far
Our sources say that both Tiara and Deliveroo admit to some hiccups but are not pulling the plug. Instead, they’re rolling out new checks and offering compensation deals to keep loyal customers smiling.
Stay Tuned
We’ll keep you updated on how these giants resolve the complaints and whether the halal promises get restated — all while keeping an eye on whether the next vlog or meme will come from a glitch-free app or an unexpected donation drive.
