DBS Bank Crashes Again: 2-Day Outage Wrecks Singapore Shoppers’ Trust
Short‑notice alert: Singapore’s biggest bank, DBS, confirmed that its customers’ deposits are safe despite an online banking hiccup that’s thrown a second Monday‑morning pandemic at its digital services.
What’s the Story?
- Two‑day digital collapse: DBS’s main website, mobile app and the popular payments platform went down on Tuesday and Wednesday, making it nearly impossible to log in or complete transactions.
- Big‑gest failure since 2010: The last major outage in 2010 left people at ATMs unable to pull out cash for several hours, prompting scrutiny from the central bank.
- Customer anger spikes: Fans of the bank were fuming just hours after the company announced a “fix” the day before the second outage.
Bank’s Response
Shee Tse Koon, Singapore country head of DBS, grabbed his phone and recorded a video message on the bank’s Twitter handle to keep the public in the loop:
“Yesterday, we identified a problem with our access control servers and this is why many of you have been unable to log in,” Shee said. “I want to assure you that your deposits and monies are safe, and you can still use our branches and phone banking services while we fix the issue.”
In case you’re wondering, the video is available here, if you can still watch it (the link is optional, feel free to skip).
What’s next for DBS?
While the bank works to get its digital portals back on track, they’re also pushing into greener tech with a new tool that automatically generates users’ carbon‑footprint profiles directly within the app, hinting that the bank is looking to upgrade beyond just “plain old banking.”
