When an iPhone Order Turns Into a Disappearing Act – but Lazada Saves the Day
It looked like a perfect Saturday for a sweet new phone… until the box was empty.
How the Mystery Unfolded
On September 25, a 30‑year‑old buyer pressed “buy now” for an iPhone 13 Pro Max on Lazada, paying a hefty $1,624.49.
Two days later, the parcel arrived at the doorstep—only to reveal an empty box with a sliced‑up wrapper and missing USB‑C‑to‑Lightning cable. The buyer posted the tainted package on Facebook, further attaching a neighbor’s CCTV clip that showed the delivery van arriving around 3:15 pm on September 27.
Dreams of a Tech‑Perfect Adventure Turned into a Police Report
- The husband filed a police report the same day.
- The couple made a bidirectional trip to SingPost and Lazada offices to lodge official complaints.
- Both agencies promised to look into the incident.
Resolution Is Finally in Hand
- On October 3, a Lazada team member personally delivered a brand‑new iPhone 13 Pro Max to their home.
- Along with the phone, the company offered a sincere apology and assured the couple that the mystery would be resolved.
What We Can Learn (and How It Should’ve Been Handled)
When dealing with expensive electronics, it’s always a good idea to:
- Double‑check the package before you leave the door.
- Report any tampering immediately— Don’t let the mystery grow!
- Ask for a signed receipt so you know who actually handled your item.
Thanks to the quick apology and the new phone, the couple can finally indulge in their 13‑Pro‑Max dreams—without the ghost‑phone feeling.
