NUH Steps in After Hospital Video Sparks Grievances
When a shaky Facebook clip popped up on the internet showing a pregnant woman in a wheelchair seemingly ignored for seven minutes, the National University Hospital (NUH) had to jump on the scene—both literally and figuratively—to explain what actually happened.
What The Video Shows (and What It Doesn’t)
- The clip shows a woman sitting in a chair, clutching her belly as she waits for help.
- A staff member at a counter is busy with another patient, visibly distracted.
- Later, a porter wheels the woman into the Emergency Medicine Department (EMD).
- Feedback in the comments calls the staff “rude” and “not caring.”
It’s a vivid snapshot that’s gained over 83 000 views and 2 200 shares, but the story is a bit more complex.
NUH’s Clarification
Time’s All‑About Details – NUH says the staff member had to check the patient’s details before calling the delivery suite. That step sure took a little longer than the video suggested. According to the hospital’s CCTV footage:
- Woman arrives at the EMD at 11:16 AM.
- In two minutes, a porter brings her inside the department.
- At 11:20 AM, she’s moved to the delivery suite—just 4 minutes after she checked in.
So, the “7‑minute wait” in the video is actually a mix of waiting for a porter, the staff member’s survey, and quick movement to the delivery area.
Hospital’s Response
NUH admitted that the staff “could have shown more empathy” and has already reached out to the woman and her husband to apologize. They claim the mother delivered safely that evening, and the baby is doing just fine.
With an emphasis on compassion, the hospital’s Facebook post looks like this:
“The hospital takes this matter seriously and we have looked into it. Based on our closed‑circuit television records, our patient was transferred to the delivery suite 4 minutes on arrival to our EMD on Sunday.”
In short, NUH is correcting the narrative, reinforcing their procedures, and expressing remorse for any hard feelings.
Bottom Line
Social media can turn a few minutes into a full‑blown controversy, but when the facts get clear, the picture pulls back to a round of swift care. NUH’s quick response—both in words and action—highlights how important it is for hospitals to be transparent and responsive in the age of real‑time sharing.
