SingPost’s Post‑Tangled Confession
On Monday, Jan 14, SingPost stepped onto the stage of the internet with an apology that felt as if it had been rehearsed in a library: “We’re sorry for the hiccups in our service. The last two months were so busy they blew right through our forecasts.”
Why the Chaos Happened
- November & December were “tremendously busy” – think a hyper‑charged party for your mail.
- Postmen needed to add about 20 more doorstep deliveries per day.
- ⏰ They worked outside their usual hours → “we had to pull in extra crew and even deploy corporate staff on Saturdays.”
- Service quality took a hit, despite all the extra effort.
What the Yell‑Chats on Facebook Showed
- Andy Lau had a delivery guy show up, scribble a note, sprint away, and when he got confronted, the man was spin‑blank.
- Several others shared similar tales: slippages, missing items, and spurious signatures.
SingPost, in their post, has a big one‑liner: “Front‑line staff are the heart of our service. Some employees don’t put the company first, but forever, we won’t tolerate it.”
SingPost’s “Plan” to Fix the Mess
- “We’re digging deep into the issues that surfaced in the last few weeks and revamping operational procedures.”
- They process roughly 3 million mail pieces a day – no small feat.
- “You’ll get your parcels without delay, hassle, or frustration.” – That’s the promise.
Netizens Still in the Mosquito‑Buzz
- Jesse Cheong posted that a postman forged her signature on a delivery notice, yet the item slid into her letterbox.
- CP Tan received an empty envelope from China, cut open last month. He called SingPost’s C‑S, got a reply that the mail arrived “in good condition,” but felt that answer didn’t hit the mark.
- Selina Wee showed empathy: “With so many online purchases, SingPost feels the strain. Be more understanding.”
Bottom Line
SingPost has made a heartfelt apology and vowed to skirt the mistakes of the past. Whether the promise will be enough to satisfy the angry mail‑moms, men, and space‑file‑junks of Singapore remains to be seen. But one thing’s clear: when the weather shifts from “normal” to “popup‑boom,” the postal crew can’t help but pick up a few extra delivery boxes – and that’s a lot to juggle.
