Missing iPhone 7 & the Great SingPost Confusion
Denny’s trusty iPhone 7 was on its way from Singapore to Hong Kong when, uh, poof—it vanished. The journey? Speedpost Priority, a service known for sending parcels faster than a superhero’s cape, but apparently not for keeping them safe.
So, What Happened?
- Nov 5 – Denny heads to Hong Kong, forgetting his phone. Classic travel mix‑up.
- Nov 7 – His mom steps in, orders a 3‑day Highlighted Delivery. “Just be there.”
- Nov 11 – Still no phone. Denny checks the tracking system and … it’s still in Singapore.
- Nov 22 – The parcel is officially missing. Denny’s wife fills out a claim form with an $800 value, plus $59 for the service fee.
Why the $150 Ceiling?
Insurance? Not on this package. A quick chat with customer service reveals that the shipment wasn’t insured, so SingPost’s liability tops out at $150, even though the value claimed was $859.
What The Company Says
- The official notice says, “Out of goodwill, we provided full compensation,” yet the pressure is still on the $150 cap.
- The Terms & Conditions crown the liability limit and urge customers to buy insurance for high-value goods.
Final Takeaway
Denny’s heavy‑duty phone adventure turned into a trip through customer service routes and a rollercoaster of compensation. The lesson? Pack well, insure smarter, and remember – a missing parcel can make you feel worse than a bad coffee order!
