Qantas Slaps Vouchers on Hard‑Working Flyers
In a move that feels like a new loyalty club policy, Qantas Airways has rolled out A$50 (S$48) vouchers, extended elite status for some members and handed out complimentary lounge passes to customers who’ve been stuck in endless layovers, hiccups and the occasional lost suitcase.
Why the Pulse‑Racing Apology?
- Since the travel bubble reopened, flights have been running late, cancellations spiked and baggage finds its way to the “After‑The‑Flight” chapter of airline folklore.
- Staff morale took a hit earlier this year when overtime got replaced by sick leave.
- Most Aussie epicentre national carriers, Qantas included, had to chase rivals like Virgin into this quagmire.
CEO Alan Joyce’s “Egg‑Covered” Apology
Yesterday, the veteran CEO, who scandalously had his office pelted with eggs and D‑I‑C‑C‑E‑D (ie / toilet‑paper‑do‑it‑the‑traditional‑way) months before, sent a heartfelt video to the frequent‑flyer community.
“On behalf of the national carrier I want to apologise and assure you we are working hard to get back to our best,” Joyce said, with a slightly weary but hopeful smile.
What’s New in Qantas’s Game Plan?
- On‑time improvements: A blend of schedule tweaks and tighter crew rosters.
- Baggage solutions: A fleet of new scanners and a “tag‑home” loyalty incentive.
- Staff boost: 1,500 fresh faces hired since April and an “open‑door” claim that more are in the pipeline.
Meanwhile, Qantas’ Board is gunning for a full‑year financial reveal on Thursday, hoping the bumps in the road have been smoothed out.
