A Shopee Sale Saga: 11.11, Thirsty Hippos, and a Delivery Donut Hole
Who said you could’t have a little drama while hunting for bargains? Stomp contributor Xiu was all set to sip on savings during Shopee’s 10.10 event, but ended up sipping frustration instead.
The Order
- Oct 10: Xiu drops a $38.89 order—four cartons of Thirsty Hippo moisture absorbers. Each carton holds eight “Hippos”, so that’s a total of 32.
- She had no history with this Shopee seller—first time, and apparently last time.
What Goes Wrong
- Oct 13: SpeedPost flags a delivery fail even though Xiu was home. She complains, trips out a reschedule request, and insists on a two‑hour notice.
- Oct 15: The app says the package sits at the sorting center at noon. Expected delivery slips past the deadline.
- Oct 16: Frustrated, Xiu cancels. The Shopee agent acknowledges the cancel & refund the same day.
- Oct 17: The clock strikes 11:05 p.m. SpeedPost shows up. Xiu opens the door, rejects the parcel. She complains—why deliver a package after cancellation? The app still shows “To Receive” and the agent says sorry, but no action.
- Oct 18: “Out for delivery” pops on the app, but no one shows up. Delivery “fails” again—yet Xiu is home.
- Oct 22: The app marks the parcel as delivered. No prior notice, no package on the doorstep. Xiu had her phone on, instantly checked the door—no parcel. Surely not stolen.
- Oct 24: The package gets declared lost. Refund approved.
Bottom Line
Xiu calls it “my worst buying experience.” She’s left feeling aggravation at the entire system—Shopee, SpeedPost, app notifications, and the whole chain of miscommunication. Even the holiday is a little melancholy when your “hippies” end up in a pile of mystery.
When a Delivery Trip Turns Into a Comedy of Errors
Imagine walking into your apartment at 8 pm, only to find a door ajar, a broken gas meter, and a mysterious box that’s apparently become a Thirsty Hippos fan‑club in your hallway.
Day One: The Great Refund
- Oct 29 (Afternoon): The refund was approved, so you thought you’d get your money back and that the rest would follow smoothly.
- Late Evening: SpeedPost, the courier service, somehow still had a “Do-Not-Deliver” flag turned off and dropped the unit at your threshold, where the Thirsty Hippos were apparently stuck.
“SpeedPost still didn’t know the order was cancelled,” the Stomp contributor wrote on Shopee. “I–finally–roared back after 8 pm, only to see the door open like a secret arcade.”
Seeking Help
The contributor sent this urgent message to Shopee: “Please get someone to pick up the parcel before it gets lost or missing. I’ve seen people open the door just to check for any parcel inside.”
Day Three: Refund Confirmed
On 2 Nov, the refund was officially acknowledged. The contributor lamented:
“It was messy. The money was returned, but they still delivered the parcel and it was outside my entrance.”
Day Seven: The Final Replay
NinjaVan finally swooped in at 11:40 am on 6 Nov and retrieved the Thirsty Hippos from the Stomp contributor’s doorstep. She sighed:
“Finally, closure.”
Official Statements
- Shopee Spokesperson: “Shopee is aware of an unpleasant experience that a user had with our logistics partner, SingPost. We have since resolved the issue and will keep working closely with our partners for better service.”
- SingPost Spokesperson: “We’ve reviewed the case. Clear lapses were spotted. We’re disciplining the relevant staff and sending them for retraining. We pledge to keep our staff’s delivery standards high and monitor the performance of our Parcel Ambassadors.”
Final Thoughts
Our Stomp contributor went on to say:
The errors in communication between SpeedPost and Shopee caused so many roller‑coaster emotions and wasted my time. I’ll personally head to the supermarket to buy the Thirsty Hippos—no more surprises!”
It’s a reminder that even in an age of instant delivery, the human side of logistics still thrives on a little bit of humor—and a tiffed‑up parcel that you never expected to see rolling by at 8 pm.
