Waker Chicken’s Wing‑Fiasco: One Family’s Frustrating Friday
Last Friday evening, a family of four dropped into Waker Chicken’s Sengkang outlet for what they hoped would be a tasty dinner. They ordered two whole chickens—one in soy sauce, one in honey butter—plus a pair of sweet potato fries. The bill read $63. Sounded like a solid meal, right? Not so fast.
Big Wait, Bigger Problems
Instead of quick service, the family waited almost an hour. Food finally appeared at about 6:20 pm, but the order had gone from “whole” to “half” in ways that left the lady, Eileen Gwee, scratching her head and hunched over her phone. “I bought two whole chickens but got a lot of half‑wings,” she wrote.
Waker Chicken’s menu says a whole chicken equals 14 pieces. Eileen counted 28 pieces in total—20 of which were chicken wings. That’s a whopping three‑quarters of the meal in wings.
The rest of the chicken? Eileen only scooped up one drumstick, three tiny “small parts,” and five tiny drumlets. Result: a half‑filled plate that felt more like a snack than a dinner.
The Missing Communication
What’s more irksome for Eileen is that the outlet didn’t provide any receipts—or even a phone number to resolve the mix‑up. She turned to Facebook instead and uploaded screenshots of the conversation with the staff. The Sengkang branch seemed to have missed her order every single step, especially when she mentioned that the Bedok location never had this kind of problem.
The Outlets’ Quick Apology
Waker Chicken’s response was a quick apology, along with an explanation about the “chicken crisis” that started with Malaysia’s live‑chicken export ban in July 2022. The outlet said all stores now display a notice about the “limit of certain chicken parts.” Apparently, they’re distributing pieces “randomly, based on availability,” which, let’s face it, doesn’t help anyone who pays a decent amount for the wrong portions.
A’swinged “Eggs” of Discontent
In a follow‑up comment, Eileen expressed that she had never experienced a Serving “so ke lian” (a local tongue‑in‑cheek hyperbolic expression for “the smallest of sizes” in Chinese). “I only had the pointy end’s taste and a tiny wing bite. The sizes were tiny!” she said, giving all observers something to chuckle about.
Where It All Sits
In short, the Sengkang branch delivered a bewildering stack of wings, a handful of drumsticks, and a few snags, but no decent communication to make up for it. While the Bedok franchise apparently keeps things on track, the family’s night ended up being a “holder‑wing” fiasco. Hopefully, Waker can straighten out their poultry distribution and serve whole chickens truly whole in the future.
