When Your Donut Turns Into a Mini‑Blade
Picture yourself strolling into Dunkinʼ Donuts at AMK Hub, craving a Double Choc Cake doughnut. Now imagine that delicious bite being interrupted by a tiny glass shard that decided to hide in your pastry. That’s exactly what happened to Thipjoy Napatsanan, 35, and it rippled her morning from sweet to… well… a little sour.
What the Delivery Was
- Store: Dunkinʼ Donuts, AMK Hub
- Item: Double Choc Cake doughnut
- Glass shard: 1 cm × 1.5 cm (yes, it was real, not a flash‑in‑the‑pan glitch)
- Price: $2.20
She took her first bite and, instead of the expected chocolatey explosion, felt a sharp… crunch. She rushed to spit it out, instantly realizing she was dealing with a literal piece of broken glass.
The Face‑off
Instead of letting the punch line be a sad little anecdote, Thipjoy marched back, demanding answers. The staff requested their manager’s input, and Thipjoy’s frustration synced with the manager’s voice—though it was in Malay, a language she didn’t catch.
Outcome: Refund and a Lesson
After a 10‑minute chat (and probably a lot of hissy‑fits), the team finally apologized. They gave her a full refund of $2.20—no doughnut, no money, but the moral lesson stands: even the best dessert can have a hidden twist.
When a Donut Gets a Shard: A Slice of Snack‑time Drama
Thipjoy’s Daily Dunkin‑Donut Habit Turns Into a Tasty (Not‑So‑Nice) Twist
Every day after school, girls in Singapore make a sweet stop at a nearby Dunkin‑Donuts. One of those girls, little Lily, carves out her daily dose of doughnut joy. That was until a glass shard slipped into Lily’s sugary treat—an accidental, bitter bite that left her mum, Thipjoy, on edge.
“I was lucky to spit it out before it took a trip to my tummy,” Thipjoy confided in a Facebook post. “If someone else had eaten that dip‑sized shard, who would get the blame?”
There’s a faint cut on her left lip, a trickle of blood, and a quick trip to the health clinic where a calming mouthwash was prescribed. Although the cut wasn’t deep, the precautionary attitude was worth it—no one likes accidental shark bites in school lunchboxes.
Phone‑call Friction: Managers and “Rude” Conversations
When Thipjoy told the Dunkin manager over the phone that she’d hit her lip, the manager questioned the injury’s severity and even asked the staff to hold Lily’s mouth open for a check—an awkward request that only made the situation wilder.
Leaning on the phone, the manager advised: “We’re sorry you’re hurt. It’s good it wasn’t worse.” Yet, the line kept cutting to different staff, leaving Thipjoy “waiting” while the sandwich boxes shuffled to other locations.
Did the Staff Speak Malay?
Later, manager Sandy Yu – the director of Golden Donuts that runs the Singapore Dunkin‑Donuts outlets – apologized for the staff speaking Malay during the interview. “It was rude to use a language she didn’t understand,” she said. She relaxed Thipjoy further: “You’ve been a regular, so we don’t think you’re stretching the truth.”
What’s the Bottom Line? Investigation on Tap!
- Golden Donuts sent a message to Thipjoy saying they have “no glass utensils” around.
- They promised a quick investigation soon after the incident.
- They invited Thipjoy to send a photo of any medical reports or bill invoices if she ever followed up.
The agency behind food safety, the Singapore Food Agency, was also called for a commentary — a routine check for schools that keep food safety in mind.
Quick Stats:
- May last year: A woman found a rusty nail buried in her nasi lemak at Crave Nasi Lemak.
- 2020: A 4‑year old girl found glass shards — not plastic – in her apple‑juice bottle.
As news agencies and social media pick up these incidents, we’re all reminded that a tasty treat can bring nasty surprises from time to time. Safe snack times, folks!
